Here are the most frequently asked questions about the Greyhound Discovery Pass:

1. How does the pass work?
2. For how long is the pass valid?
3. Do the coaches make stops?
4. Do the coaches operate 24 hours a day?
5. Can I get help to plan my itinerary?
6. What time should I check in?
7. How much luggage am I allowed to bring for free?
8. What are the rules about taking hand luggage onboard?
9. Can I book my seat on the bus?
10. If I miss a departure or a connection, what should I do?
11. Is smoking allowed on Greyhound buses?
12. What is the refund policy?
13. What if I lose my pass?
14. What if I want to travel to somewhere other than where my pass goes?
15. Can I extend my pass?
16. Is my pass honored on other carriers besides Greyhound?

1. How does the pass work?

For travel on Greyhound Lines within the United States:
• Present your Greyhound Discovery Pass at select ticket counters and receive a ticket to present to the driver upon boarding. A ticket is required for each trip taken with the pass. There is no additional charge for these tickets.

For travel on Greyhound Lines within Canada:
• Present your Greyhound Discovery Pass at select ticket counters for validation. Next, present your validated pass and photo identification to the driver upon boarding. Individual tickets are not necessary. Note the Discovery Pass can not be used on routes East of Montreal.

For travel on other carriers:
• Present your Greyhound Discovery Pass at the ticket counter prior to boarding and either receive a ticket to present to the driver upon boarding or receive a ticket booklet. Exchange a coupon in the booklet for tickets for each leg of your trip. There is no additional charge for these tickets.


2. For how long is the pass valid?

You may travel anytime between the starting date of the pass and midnight of its expiration date, depending on the number of days purchased. You may make stops at any point during the duration of the pass, providing you finish your travel within the time limit for which your pass is valid.

To request a change to your start date on a Greyhound issued ticket you must present your valid ticket at a Greyhound Terminal prior to the original start date issued. No changes will be made after the start date becomes effective.


3. Do the coaches make stops?

Yes. Coaches stop en route according to predetermined schedule. Most schedules will include a break/meal stop every 3 to 4 hours.


4. Do the coaches operate 24 hours a day?

Greyhound coaches travel around the clock, so you can travel by day and enjoy the scenery through wide, panoramic windows. Or, select a night service and relax in a reclining seat with reduced interior lighting. All Greyhound coaches are equipped with air conditioning, a restroom on board, reclining seats with headrests, and tinted windows.


5. Can I get help to plan my itinerary?

Yes. To help plan your itinerary, timetables are available online on greyhound.ca for Canada and greyhound.com for US. Click here for an estimate of travel times between popular North American routes. Timetables may also be available at the local Greyhound location.


6. What time should I check in?

To make travel easier, plan to arrive at the terminal at least one hour before departure time. This will allow you to locate the departure gate and check your luggage coachside. Please ensure that your luggage is clearly labeled for easy identification.


7. How much luggage am I allowed to bring for free?

Adults may bring one piece of luggage and one carry-on. For size limitations and other information, click here for details on Greyhound's newly updated Baggage policy effective Aug 1, 2008.


8. What are the rules about taking hand luggage onboard?

Click here for details on Greyhound's newly updated Baggage policy effective Aug 1, 2008.


9. Can I book my seat on the bus?

NEW! You may reserve a seat on a specific schedule ahead of time by purchasing Priority Seating. For an extra $5 (plus applicable taxes), you can pre-board and select the seating of your choice. Note Priority Seating is currently only available at select locations and must be purchased at counter. For a list of Canadian locations click here. Click here for a list of available US locations. Note that purchased Priority Seating is only valid for first portion of the trip up until a transfer point.


10. If I miss a departure or a connection, what should I do?

Contact the nearest Greyhound representative for instructions on boarding the next available coach. Information on the nearest terminal can be found on the Greyhound US or Canada Web sites, or in the white pages of a local phone book.


11. Is smoking allowed on Greyhound buses?

Smoking is not allowed on Greyhound buses.


12. What is the refund policy?

Standard cancellation penalty of 20% applies to all passes submitted for refund.

For purchases made within Canada, the United States or discoverypass.com, please submit refunds to the following address:
Greyhound Lines Inc.
Attention: Refund Department
PO Box 660362
Dallas, Texas
75266-0362
.

All refunds must be processed before the printed start date on issued pass or ticket.

If any portion of the pass has been used, no refund will apply.

Please keep a copy of your ticket purchase for your records.

For non-Canadian and non-U.S. purchases, any unused pass may be refunded through the agency from which the ticket was purchased.

Travelers are responsible for providing proper documentation to customs officials when crossing international borders. Should entry be denied to an individual, Greyhound, its partners, or affiliates will not refund any monies.


13. What if I lose my pass?

Safeguard your tickets as you would your money. Greyhound assumes no responsibility for lost or stolen tickets and they will not be replaced or redeemed.


14. What if I want to travel to somewhere other than where my pass goes?

If you wish to travel beyond the scope of your pass, you will have to purchase a separate ticket for that portion of the trip.


15. Can I extend my pass?

No extensions are offered at US or Canadian terminals.


16. Is my pass honored on other carriers besides Greyhound?

The passes are honored on these carriers.